Summary
Senior Product Manager with 8+ years delivering complex enterprise platforms for government and regulated industries.
Specializes in turning ambiguous, high-stakes initiatives into forward momentum by making early decisions with clear eyes, iterating fast, and delivering projects that looked impossible at the start.
Deep expertise in complex workflows, document processing, and legacy modernization, with a consistent focus on seeing the generic problem inside a customer-specific request so every capability compounds platform value over time.
Shipped meaningful AI to 65k+ regulated users through a problem-first lens: compliance monitoring, large-scale dataset ingestion, and a scoped AI chatbot that made government regulations publicly accessible. Uses AI personally to prototype rapidly and has built a pipeline where internal tool experimentation becomes production-ready product capability.
- Sole PM on a ground-up platform rebuild, shipping 8+ new products including a communications center, e-signature, mobile app, AI chatbot, data ingestion, and compliance monitoring
- Sole PM on the platform that unlocked enterprise growth from $3M to $10M ARR, with nearly $4M directly dependent on successfully migrating two all-state government customers to a platform that didn't exist when the contracts were signed
- Got two states, who couldn't articulate what they needed, to working software by prototyping early and using what they reacted to as the real requirements document
- Designed a compliance monitoring system that mapped customer content to regulatory requirements, enabling targeted AI checks in both directions without prohibitive token costs
- Built a data ingestion pipeline that used AI to reduce tens of thousands of documents to manageable human review units, enabling customers to onboard massive datasets in weeks rather than never
- Launched a scoped AI chatbot for government regulatory content, making institutional knowledge accessible to staff and constituents without sacrificing response confidence
- Consistently translated customer-specific requests into configurable platform capabilities, ensuring each investment compounded value across future customers
- Shipped AI capabilities to ~65k users in regulated environments through a problem-first approach to every feature decision
- Used AI tools to accelerate prototyping cycles and trained non-engineering teams to build internal tools independently, creating a pipeline from internal experimentation to production capability
- Established product analytics practices and led vendor evaluation for document processing, e-signature, and workflow tooling
- First PM hire at an early stage govtech startup, establishing the product function from scratch including tooling, processes, and team
- Led 0 to 1 creation of a new enterprise product, working directly with early customers to validate workflows, secure initial sales, and build credibility with influential accounts
- Shipped hundreds of white-labeled municipal mobile apps covering citizen requests, code enforcement, pothole reporting, and city services, backed by a fully automated build and release pipeline requiring no engineering involvement per deployment
- Transitioned the product from fully bespoke implementations to a configurable, scalable model, reducing delivery risk while supporting growth
- Designed and shipped integrations with GIS and payment platforms to support core municipal workflows
- Hired and managed a small product and design team, setting clear ownership and execution standards
- Identified early in tenure and trusted to stabilize two struggling products in Granicus' portfolio covering legislative management, video streaming, and land and vital records
- Inherited snowballing churn and turned it around by establishing authoritative timelines, triaging critical issues transparently, and resetting customer expectations with honesty rather than overpromising
- Maintained less than 2% churn across a $15M ARR customer base serving hundreds of agencies and millions of constituents, shedding only a small number of misaligned accounts that were pulling the product in irreconcilable directions
- Established a clear migration path to go-forward products in the Granicus portfolio, giving customers and internal teams a credible long term plan
Product strategy & roadmapping, enterprise workflow design, 0-to-1 product development, platform modernization, responsible AI product design, Claude Code & AI-assisted prototyping, stakeholder management (customers, execs, engineering, sales), product analytics & adoption metrics, vendor evaluation & selection, legacy migration planning, cross-team coordination, sales engineering & pre-sales support, hiring & mentoring product teams, integration design (GIS, payments, e-signature, document processing), working in regulated/compliance-heavy environments
- 0→1 Products
- Platform Modernization
- Enterprise Workflows
- Responsible AI
- Product Analytics
- Sales Engineering
- Claude Code
- React / Next.js
- Vue 3
- D3.js
- SQL
- Vercel / Netlify
- Government
- Regulated Enterprise
- Document Management
- Workflow Automation
- e-Signature / GIS
- Northeastern University
- CS / Bioinformatics
- Boston, MA — 2014